Training Terms & Conditions

TRAINING TERMS AND CONDITIONS

EPiC Public Training Terms and Conditions

At EPiC we pride ourselves on being deliberately different. Our training experience is not what you will find anywhere else. Our EPiC workshops are highly interactive, founded on experiential learning, delivered with minimal slides (in some cases none) and focus on real story telling. 

Our training courses are delivered on a regular basis by qualified facilitators. Our courseware and exercises are updated regularly, ensuring we incorporate the latest versions of published guidance and best practice thinking. 

Our goal is to ensure that individuals and teams are adequately prepared to embed agile thinking and practices successfully into the future.

Online Registrations 

When placing an online registration (whether for yourself or another party) please ensure you include all contact information for the individual attending. It is a requirement that you provide an individual email address and at least one contact phone number operational during business hours. Where an organisationis completing a registration on behalf of a delegate, please ensure complete billing details are provided.

Confirmation of Registration 

An email acknowledging registration and payment will be sent within two business days of submission. If the confirmation email is not received within the timeframe, please check your junk / spam folder, or alternatively please contact our admin team on empowerme@epicagile.com.au or contact us by phone. 

Payment 

Registrations must be paid in full according to the terms of invoice. However registrations made within 10 business days of course commencement or examination date will require immediate payment. Payments may be made by credit card or direct funds transfer.

For public training, bookings will only be secured upon receipt of full payment or where a Company Purchase Order is supplied. Payment is due at time of course booking or within 7 days of invoice date.

Where payment is not received within 7 days of course start date, we have the right to refuse the delegate(s) entry to the course. In these circumstances, the invoice in question will remain payable in full.

Credit Card Payments 

EPiC accepts Visa, Master Card and American Express. Unfortunately we are unable to accept Diners Club. Please note payments using American Express will incur a 3% service fee additional to the invoice total at the time of payment.

Direct Funds Transfer 

When making a payment via Direct Funds Transfer please ensure a remittance advice including bank receipt number is emailed to empowerme@epicagile.com.au. Please include the invoice number and course date with all Direct Funds Transfer payment details.

EPiC will exercise their statutory right to claim interest on debts owed and compensation for all associated debt recovery costs if payment is not received in accordance with specified terms. EPiC reserves the right to withdraw registrations if payment terms are not observed.

Promotions and Special Offers

Discounts are valid on public training courses only. Discounts cannot be used in conjunction with other special offers at EPiC Agile.

Cancellations, Transfers and Refunds 

Requests for cancellations, deferrals or substitutions must be received in writing. The date on which the written notice is received by EPiC will be deemed as the date on which the request has been made. 

Cancellation due to illness or other medical emergency requires a medical certificate, otherwise fees will apply. Fees are calculated as a percentage of the original course fee and are dependent on the number of working days’ notice given to EPiC in writing before the course commencement date.

Courses that have been paid for and not attended will be held in credit for a period not exceeding 12 months from the original course date. Failure to reschedule attendance will result in the full fee being forfeited.

Failure to respond to course emails or other correspondence from EPiC does not constitute notice of a cancellation, substitution or deferral.

If a registration is transferred or cancelled by the client, the following fees will apply:

  • Cancellation or transfer to a different course date more than four calendar weeks before start date of course: no charge/refund* 
  • Transfer to a different course date more than two calendar weeks before start date of course: 10% admin fee plus any additional charges incurred by EPiC
  • Transfer to a different course date less than two calendar weeks before start date of course: 25% of course fee
  • Transfer to a different course less than one calendar week before the start date of course: 50% of course fee
  • Cancellation more than two calendar weeks before start date of course: 50% of course fee
  • Cancellation less than two calendar weeks before start date of course: 100% of course fee
  • Promotional / special offer courses cannot be cancelled or transferred

A substitute delegate may be nominated at any time, a 10% admin fee plus any additional charges incurred by EPiC will apply. A substitute can only be nominated provided that:

  • The new delegate is attending exactly the same dates and course, and EPiC is notified of the replacement delegate’s name and contact details as soon as possible
  • Any pre-course information already received is passed on to the replacement delegate by the original delegate
  • Promotional / special offer courses cannot be cancelled or transferred

EPiC reserves the right to cancel or alter the dates of any given course. Affected registrations will be transferred to the next available course in the same state, in consultation with the client. A refund is available to the client in the event that new dates cannot be facilitated.

Refund Requirements

In the event that a client requests a refund (having satisfied the terms and conditions above), the client must provide EPiC with all information required to facilitate said refund, in writing. Failure to supply the required information, will see the funds held in credit for a period not exceeding 12 months from the original course date. Failure to reschedule training or to provide the required information for the refund within this time will result in the full fee being forfeited.

Cancellations, refunds, transfers and alternate date changes are not available on special offers and discounted courses.

Non-attendance is deemed as cancellation without notice and payment in full is due.

Privacy

EPiC will use your email address and other personal information in relation to the course. If you are participating in a course with an external certifying organisation we will share your information with them for certification purposes. 

Personal Belongings

Personal belongings are the sole responsibility of the participant. EPiC accepts no responsibility for loss or damage.

Acceptance

By instructing EPiC to commence work or by attending an EPiC course (regardless of the booking process/method) you are accepting the above terms. 

Please contact us if you have any questions regarding our terms and conditions.

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