Experience
Large Supermarket Business Agility Transformation
Enabling faster delivery by liberating constraints
The Challenge:
- Losing eCommerce market share against other retailers
- Incorrect structure causing a lack of squad autonomy, resulting in slow delivery of products to market
- Silo mentality lacking strategic alignment
- Desire to increase people engagement and ownership of their work
Our Solution:
- Shift to customer outcome-based metrics rather than outputs
- Implement portfolio, program, and squad OKRs to ensure alignment with strategy
- Invest in education and hands-on capability uplift
- Reorganize into cross-functional squads to break down team boundaries
- Implement synchronization, experimentation, and reflection
- Strategic investment in eCommerce
This approach is part of our Agile Transformation for Large Enterprises, designed to address these challenges and drive effective, strategic outcomes.
Outcomes
Still ongoing. So far:
- Stronger alignment with strategy
- Smoother integration into operational teams
- Ability to break down silos to deliver projects faster
Transformation Uplift
- Engagement & Culture increase 18%
- Trust and Respect up 18%
- Sustainable Pace up 16%
- Leadership Agility up 12%
- Cross Functional Collaboration up 9%
Portfolio OKR’s
- 24% Increase in Monthly Active Shoppers
- 45% Increase New Customer
- 8% Reduction in Cost Per Order
Achievements
Stronger alignment with strategy
Smoother integration into operational teams
Ability to break down silos to deliver projects faster
