Experience

Large Supermarket Business Agility Transformation

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Enabling faster delivery by liberating constraints

The Challenge:

  • Losing eCommerce market share against other retailers
  • Incorrect structure causing a lack of squad autonomy, resulting in slow delivery of products to market
  • Silo mentality lacking strategic alignment
  • Desire to increase people engagement and ownership of their work

Our Solution:

  • Shift to customer outcome-based metrics rather than outputs
  • Implement portfolio, program, and squad OKRs to ensure alignment with strategy
  • Invest in education and hands-on capability uplift
  • Reorganize into cross-functional squads to break down team boundaries
  • Implement synchronization, experimentation, and reflection
  • Strategic investment in eCommerce

This approach is part of our Agile Transformation for Large Enterprises, designed to address these challenges and drive effective, strategic outcomes.

Outcomes

Still ongoing. So far:

  • Stronger alignment with strategy
  • Smoother integration into operational teams 
  • Ability to break down silos to deliver projects faster 

Transformation Uplift 

  • Engagement & Culture increase 18%
    • Trust and Respect up 18%
    • Sustainable Pace up 16%
    • Leadership Agility up 12%
    • Cross Functional Collaboration up 9%

Portfolio OKR’s

  • 24% Increase in Monthly Active Shoppers 
  • 45% Increase New Customer 
  • 8% Reduction in Cost Per Order
Achievements
Stronger alignment with strategy
Smoother integration into operational teams 
Ability to break down silos to deliver projects faster

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