Transforming a Large Australian Customer Rewards Program

The Challenge

• Slow Delivery: Inefficient processes and outdated practices caused delays in bringing enhancements and new features to the market.
• Misaligned Goals: Strategic priorities were unclear, making it difficult to align teams and ensure everyone worked toward the same objectives.
• Siloed teams: Limited collaboration and communication across departments.
• Limited agility: Teams lacked the flexibility to pivot or experiment effectively.

Our Solution

• Introduced a structured training program for 320 participants across all levels, including C-Suite and team leaders.
• Embedded learning through Masterclasses and Capability Accelerators for practical application.
• Focused on aligning processes with organisational goals to improve delivery predictability.
• Created a customer-centric framework to emphasise value delivery at every level.
• Supported change through leadership coaching to drive the adoption of new practices.

Testimonials

• 10/10 Agile Leaders
• Amazing material. Reactive course Not lengthy theory materials
• Interactive and engaging course with a really supportive and knowledgeable host. Fun and informative
• EPiC has some really cool subject matter experts who can translate complex jargon into normal English and make sense of any ‘new’ systems
• High quality training. It is a practice oriented session, which helps boost confidence to perform from day 1 after the course.

For businesses in Australia seeking to implement these solutions, EPiC’s Enterprise Agile Transformation Services Australia offers the expertise and support needed to navigate and excel in this complex environment.