Empowering a Large Australian Retailer: Sustaining New Capabilities and Competence

The Challenge

• Complexity and number of people needing training led to confusion about progress.
• Ensure a great student experience and alignment with internal language.
• Address the training scale and number of courses and ensure consistency of language.
• Ensure trainer competency and employ multiple delivery modes for effective training.
• Coordinate multiple training programs to cover various new capabilities.

Our Solution

• Identify new skill needs aligned with the future working and operating models.
• Iterate existing learning experiences to support the new language, practices, and cultural expectations.
• Implement a cost-effective billing model that supports internal funding processes.
• Establish dedicated external coordination support utilizing EPiC’s infrastructure and tools.
• Provide real-time reporting and feedback mechanisms on facilitators, courseware, and experiences visible to all stakeholders.

Outcomes

• Piloted and iterated initial learning experiences supported through feedback mechanisms on trainers and courseware.
• Established an initial delivery calendar.
• Provided regular insights on attendance, delivery, feedback, and course updates.

For businesses in Australia seeking to implement these solutions, EPiC’s Enterprise Agile Transformation Services Australia offers the expertise and support needed to navigate and excel in this complex environment.